| Industry: | Consulting and Training
| | Client: | A rapidly growing consulting and training company.
| | Challenge: | The client had outgrown its ability to deliver high quality seminars profitability. They needed a new seminar strategy to increase new offerings, improve seminar sales and marketing, and upgrade the quality of delivery and service in order to keep pace with their growth targets.
| | Intervention: | Wellesley Hills Group's consultants engaged a detailed analysis of the company's: - Service offerings
- Seminar marketing and sales efforts
- Delivery and operations systems
- Evaluation and feedback methods
Our consultants also: - Ran a training session for the client's consultants and instructors
- Implemented continuous improvements for all points of customer contact
| | Results: | After working with Wellesley Hills Group's consultants: - Seminar and consulting revenue increased three-fold over a three year period
- Quality, as measured by customer evaluations, money-backs, and repeat business, increased by 25%
- Efficiency and teamwork, inspired by the re-engineered operational system, allowed company management to save significantly on event delivery, seminar marketing, and travel costs
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